Help & support

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Frequently asked questions

The way your refill is delivered depends on how it was purchased

Refills purchased directly on the UpReload website.

If you sign in to your account and buy a refill yourself, it is activated automatically immediately after purchase.

Depending on your cell phone network, your refill will be delivered in one of two ways:

  • Direct refill - the credit is sent automatically to the cell phone number associated with the purchase
  • PIN code refill - a PIN code and instructions are displayed immediately after purchase. Simply follow the instructions to apply the credit to your cell phone.

In most cases, delivery is immediate.

If you are using Auto Refill or Premium, you will receive a notification when a new refill is ready. You will then need to activate it in your account to use the credit.

Refills purchased automatically as part of an Auto Refill or Premium membership are added to your account but are not activated automatically

Before the credit can be used, you must sign in to your account and activate the refill.

To activate a refill:

  • Sign in to your account
  • Find the refill you want to use.
  • Click Activate

Once activated:

  • Direct refill: the credit is sent automatically to your cell phone.
  • PIN code refill: your PIN code and instructions are displayed so you can apply the credit.

This additional activation step helps protect your account against fraud and gives you greater control over when your refill is used, helping to prevent your credit from expiring before you need it.

PIN code instructions are shown after your new refill is activated. To see instructions for using your PIN code, please select your country and network from the tool below. If you have any problems, please contact our Customer Service team for help.
United States United Kingdom France Germany Italy Spain Philippines Aruba Afghanistan Angola Anguilla Albania United Arab Emirates Argentina Armenia Antigua and Barbuda Australia Azerbaijan Burundi Belgium Benin Caribbean Netherlands Burkina Faso Bahrain Bahamas Bermuda Bolivia Brazil Barbados Botswana Central African Republic Canada Switzerland Chile China Ivory Coast Cameroon DR Congo Republic of the Congo Colombia Comoros Cape Verde Costa Rica Cuba Curacao Cayman Islands Cyprus Czechia Dominica Dominican Republic Algeria Ecuador Egypt Ethiopia Fiji Georgia Guinea Gambia Guinea-Bissau Greece Grenada Guatemala French Guiana Guyana Hong Kong Honduras Haiti India Ireland Iraq Israel Jamaica Jordan Kazakhstan Kyrgyzstan Cambodia Saint Kitts and Nevis Kuwait Laos Lebanon Liberia Saint Lucia Sri Lanka Lithuania Morocco Moldova Madagascar Mexico Mali Mozambique Mauritania Montserrat Martinique Malawi Malaysia Namibia Niger Nicaragua Netherlands Nepal Nauru Oman Panama Peru Papua New Guinea Poland Puerto Rico Portugal Paraguay Palestine Qatar Romania Rwanda Saudi Arabia Sudan Senegal Singapore Sierra Leone El Salvador Somalia South Sudan Suriname Eswatini Turks and Caicos Islands Chad Togo Thailand Tajikistan Tonga Trinidad and Tobago Tunisia Turkey Uruguay Uzbekistan Saint Vincent and the Grenadines British Virgin Islands Vietnam Vanuatu Samoa Yemen Zambia
Access Wireless Liberty Mobile Libon Net10 PagePlus SimpleMobile Tracfone

Auto-Refills are a handy way to always ensure your have enough phone credit. Auto-Refill will automatically purchase your chosen Refill amount each month and send the receiver a reminder message.


Auto-Refill can be turned on and off from the account area. Sign in now to manage your Auto-Refill settings. Alternatively, you can contact our Customer Service team who may be able to assist you.

If you bought a refill by mistake, we may be able to refund it only if the refill has not been activated.


To request a refund, please contact our Customer Service team. We will check the status of the refill and let you know if a refund is possible.

If you think you may have purchased the wrong refill, please contact our Customer Service team for assistance.

Our Customer Service team are available to help you with any queries you might have, 24 hours a day, 7 days a week. They aim to respond to all enquiries as fast as they can. Please contact our Customer Service team who may be able to assist you.

More questions

Auto-Refills are a handy way to always ensure your have enough phone credit. Auto-Refill will automatically purchase your chosen Refill amount each month and send the receiver a reminder message.


Auto-Refill can be turned on and off from the account area. Sign in now to manage your Auto-Refill settings

You can normally buy one refill every 24 hours.
This limit helps protect both you and us from fraud.
To get started, buy any refill to create an account.
If you already have an account, sign in and click Buy a Refill on the account homepage to purchase another refill.

Frequently asked questions

Buying a Refill for your or someone else's phone is quick and simple. Visit the buy page and enter the number you want to Refill.

Your bank or payment provider may apply additional charges (such as exchange rate differences), which are outside of our control. In any case, before confirming your purchase, you will be informed of the final price, including any commission fees.
Yes, this is possible if the country is included in the list of countries we cover.

The way your refill is delivered depends on how it was purchased

Refills purchased directly on the UpReload website.

If you sign in to your account and buy a refill yourself, it is activated automatically immediately after purchase.

Depending on your cell phone network, your refill will be delivered in one of two ways:

  • Direct refill - the credit is sent automatically to the cell phone number associated with the purchase
  • PIN code refill - a PIN code and instructions are displayed immediately after purchase. Simply follow the instructions to apply the credit to your cell phone.

In most cases, delivery is immediate.

If you are using Auto Refill or Premium, you will receive a notification when a new refill is ready. You will then need to activate it in your account to use the credit.

Refills purchased automatically as part of an Auto Refill or Premium membership are added to your account but are not activated automatically

Before the credit can be used, you must sign in to your account and activate the refill.

To activate a refill:

  • Sign in to your account
  • Find the refill you want to use.
  • Click Activate

Once activated:

  • Direct refill: the credit is sent automatically to your cell phone.
  • PIN code refill: your PIN code and instructions are displayed so you can apply the credit.

This additional activation step helps protect your account against fraud and gives you greater control over when your refill is used, helping to prevent your credit from expiring before you need it.

We support all major networks. You can view a list of our networks and a list of countries we cover.
You can buy refill credit for multiple phones and phone networks worldwide.

Buy your first refill to create an account. After that, you can sign in and buy refills for the same phone or different phones from your account.

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© 2026 Surestream Digital, St Stephens House, Arthur Road, Windsor, Berkshire, England, SL4 1RU. Company Number: 09325114.
Customer Services: +44 2038 287673

UpReload is an independent phone refill reseller and is not affiliated with or endorsed by any phone network operator.