Top-ups purchased directly on the UpReload website are sent to your phone automatically.

• Direct top-up - credit is added automatically
• PIN code top-up - PIN and instructions are shown

No manual activation is required.

Top-ups purchased as part of an Auto Top-up subscription must be activated manually. This lets you choose when the credit starts and helps prevent it from expiring.

How do I activate an “Auto Top-up” top-up?

• Go to your account homepage
• Click View next to the top-up
• Click Activate

After activation:

• Direct top-up: credit is sent automatically
• PIN code top-up: PIN and instructions are shown

Auto-Top-Ups are a handy way to always ensure your have enough phone credit. Auto-Top-Up will automatically purchase your chosen Top-Up amount each month and send the receiver a reminder message.

Auto-Top-Up can be turned on and off from the account area. Sign in now to manage your Auto-Top-Up settings. Alternatively, you can contact our Customer Service team who may be able to assist you.

If you bought a top-up by mistake, we may be able to refund it only if the top-up has not been activated.

To request a refund, please contact our Customer Service team. We will check the status of the top-up and let you know if a refund is possible.

If you think you may have purchased the wrong Top-Up, Please send a message to our Customer Service team who may be able to assist you.

Our Customer Service team are available to help you with any queries you might have, 24 hours a day, 7 days a week. They aim to respond to all enquiries as fast as they can. Please send a message to our Customer Service team who may be able to assist you.

You can buy one top-up every 24 hours.
This limit helps protect both you and us from fraud.
To get started, buy any top-up to create an account.
If you already have an account, sign in and click Buy a Top-up on the account homepage to purchase another top-up.

You can view a list of countries we cover.

Top-ups purchased directly on the UpReload website are sent to your phone automatically.

• Direct top-up - credit is added automatically
• PIN code top-up - PIN and instructions are shown

No manual activation is required.

Top-ups purchased as part of an Auto Top-up subscription must be activated manually. This lets you choose when the credit starts and helps prevent it from expiring.

How do I activate an “Auto Top-up” top-up?

• Go to your account homepage
• Click View next to the top-up
• Click Activate

After activation:

• Direct top-up: credit is sent automatically
• PIN code top-up: PIN and instructions are shown

We support all major networks. You can view a list of our networks and a list of countries we cover.

You can buy top-up credit for multiple phones and mobile networks worldwide.

Buy your first top-up to create an account. After that, you can sign in and buy top-ups for the same phone or different phones from your account.

Please note: you can buy one new top-up every 24 hours. This limit helps protect your account from fraud.